The DTC Dream Is Getting Punched in the Face
Warby Parker, Allbirds, Winc. These once high-flying DTC companies are choking on their own growth. The pattern is the same every time.
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Warby Parker, Allbirds, Winc. These once high-flying DTC companies are choking on their own growth. The pattern is the same every time.
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I lost six months of growth by following industry standards. We built a beautiful, well-structured, perfectly average signup flow. Conversion dropped.
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A product lead once spent two weeks deciding whether to change a CTA button from blue to green. Most decisions are reversible. Treat them that way.
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Most teams have tried to move conversion at least three times before they call me. They have dashboards, AB tests, user interviews. Nothing moves. Here is why.
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A product roadmap is the most argued-over document in most product orgs and the least useful in most of them. Here is what makes it actually work.
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The metrics a product team tracks are a strategic choice, not a technical one. Most dashboards tell you how busy the product is, not whether it is working.
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