Product Management
Scaling Product Management Across Time Zones
Distributed product teams do not fail on bad tools. They fail one deferred decision at a time. What TripAdvisor and EverQuote taught me.
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Expert advice for leaders in software companies. Covering leadership, team performance, operational efficiency, and growth strategies to help you scale.
Agile Software Development
Use a Rubber Duck, Save a Broken Project
I once nearly paid a branding agency $20K to rename a problem that disappeared when someone said it out loud. Saying it out loud changes how you think.
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Culture Development
Misaligned Incentives Are Almost Always Behind Misaligned Teams
When a team is not pulling in the same direction, the instinct is to fix communication. Almost always, the real problem is what people are being rewarded for.
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Culture Development
How to Build a Kickass Team
Great teams are not the most talented on paper. They are the best assembled. How to build around strengths instead of sanding down flaws.
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Growth
The DTC Dream Is Getting Punched in the Face
Warby Parker, Allbirds, Winc. These once high-flying DTC companies are choking on their own growth. The pattern is the same every time.
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Growth
Why Chasing Benchmarks Will Kill Your Innovation
I lost six months of growth by following industry standards. We built a clean, perfectly average signup flow, and conversion stayed flat.
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