When the Founder Leaves

Let’s be honest. When a founder or CEO leaves, nobody - and I mean nobody - in the company feels totally secure. Not the execs, not the managers, and sure as hell not the people on the ground actually doing the work. Even if you saw it coming, it always feels like a punch to the gut. You start wondering what’s next. What’s going to change. If it’s still the place you signed up for.

I remember the first time I saw a founder walk away during a tough chapter. Signals were everywhere - a few awkward statements in all-hands, calendar invites from names we didn’t know, sudden silence in old group chats. People had a mix of confusion, hope, worry, and honestly, some sharp relief if things had been tense. But there was always one big question: “Are we still on the same mission, or is this about to become a different company altogether?”

That tension between moving the business forward and keeping your people okay is real. And I’ll tell you, most leaders mess it up by chasing one and forgetting the other. Scrap that binary thinking. If you aim for results while dropping the ball on your team, you’ll lose more than you know.

Here’s The Hard Part

Organizations love to chant the “change is opportunity” mantra. But when you’re in it, change mostly feels like uncertainty and risk. Especially if you’re not holding the steering wheel.

For new leaders stepping in, the temptation is to prove themselves fast: change the org chart, drop a shiny new strategy, or clean house. That fixes optics, but rarely fixes people. On the flip side, some leaders stall - waiting, over-listening, avoiding strong decisions, hoping to win over every skeptic. That doesn’t work either. It just lets anxiety simmer until something snaps.

Here’s what I’ve seen work - in my own time as an exec and with teams I coach now.

1. Clarity is King. Say the Thing, Even If It Hurts If you’re taking over for a founder or big-ego CEO, talk openly about what’s changing and what isn’t. Be stunningly clear about where you’re headed, the why behind your choices, and how the journey will feel. Don’t make promises you can’t keep just to soothe the crowd. People can handle hard news. They can’t handle spin or silence. Silence breeds rumor and fear.

2. Alignment is a Full-Contact Sport Alignment isn’t a one-email job. You’ve got to take every meeting, 1:1, and Slack thread seriously for the first critical months. Map out the first principles: what gets to stay, what has to change, and what’s truly optional. Listen like hell, but don’t outsource the company’s direction to a popularity contest. Explain the business ‘why’, not just the team ‘how’.

3. Culture Isn’t a Perk, It’s How People Treat Each Other Under Pressure You can preserve a culture even as you push to meet tough business goals. That means honoring the best of what was built before - even if it’s not your handprint on it. Celebrate what still works. Name what needs to evolve. Don’t show up with all the answers. Let the team see you sweat, and care. That’s the secret glue that keeps nervous teams pulling together when the runway feels short and the lights are changing.

What I’ve Seen In The Trenches

In my coaching calls, leaders always ask: “How much transparency is too much? How do I reassure the team if I’m not sure myself?” My view: transparency shouldn’t mean sharing every line of your notebook, but it does mean being honest about the unknowns. I’ve had execs script their entire ‘welcome’ town hall, but what actually landed was the moment they admitted, “I don’t have every answer, but I promise I won’t BS you. Here’s what I’m driving toward, and here’s what I need from you.”

People leave jobs after leadership changes because they stop believing in the mission or they stop trusting the new team at the top. It’s that simple. Whenever I see a smooth-as-glass leadership transition, dig deeper - you’ll find people who felt seen, heard, and clear on what mattered. When people feel like pawns on a chessboard, they’re already updating their LinkedIn before the next all-hands.

Here’s My Challenge To You

Don’t make a binary choice between business results and team health. You lose long-term if you do. Make clarity and culture your day one priorities. Align on where you’re going and what’s non-negotiable. Tell the hard truth early instead of hoping confusion will resolve itself.

If your people can trust what you say - and see you mean it when things get messy - they’ll follow you even if they don’t have every answer. The north star isn’t your predecessor’s legacy. It’s leading with clarity and care, every damn day.

You can’t script organizational change. But you can show up as the leader people want to follow through it. Think about how you’re doing that today. And if you aren’t, now’s the time to start.